Policies

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PRIVACY POLICY

This privacy policy is to provide information to you, our patient, on how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties…

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COMMUNICATION POLICY

This policy outlines how staff and providers at My Health City, communicate with patients, caregivers, and among internal teams to ensure clarity, confidentiality, and quality of care…

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CULTURAL SAFETY POLICY

This policy outlines our commitment to providing a culturally safe and inclusive environment for all patients and practice team members. It ensures that care is respectful of everyone’s cultural identity, beliefs, values, and practices, and is free from discrimination, racism, or bias…

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SOCIAL MEDIA POLICY

Provides guidance for GPs and general practice staff on using social media in compliance with AHPRA’s requirements, ensuring posts and online interactions protect the practice’s reputation, confidentiality, and patient privacy…

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HOME VISIT POLICY

My Health City does not routinely offer home visits. In special circumstances, a patient’s GP may approve a visit if conditions such as distance, safety, and the patient’s health needs are met…

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