Your medical record is a confidential document. At My HealthCity, it is our policy to always maintain the security of personal health information and ensure that it is only accessible to authorised staff.
Important: No patient information, personal or medical, will be released over the phone.
For medical attention outside regular clinic hours:
National Home Doctor Service – House calls on the Gold Coast
Phone: 13 SICK (13 74 25)
Alternatively, you may attend the Emergency Department at:
Gold Coast University Hospital
Robina Hospital
All our doctors are experienced GPs with extensive training across various areas of general practice:
Dr Kishore Nallapu
Dr Jameel Ashraf
Dr Jacky Wong
Dr Aung Aye
Dr Aus Ahmad
Dr Priyankarie Jayatilaka (PJ)
Home visits are not routinely provided. In exceptional circumstances, a home visit may be arranged at the discretion of the treating doctor. Please provide detailed information to reception to assist the doctor in assessing your request.
Note: Any out-of-pocket expenses will be communicated prior to the consultation.
Medical results are not provided over the phone. Please book an appointment to discuss your investigations and results.
A free telephone interpreting service is available for patients who speak a language other than English. Please inform reception when booking or call 131 450.
We welcome your feedback. To raise concerns or complaints:
Write, email, or telephone us
Leave feedback in the Suggestions & Feedback box
Attention: Practice Manager
If your complaint cannot be resolved to your satisfaction, contact:
Office of the Health Ombudsman
Mail: Director, Business Innovation, PO Box 13281, George St, Brisbane, QLD 4003
Phone: 133 OHO (133 646)
Email: complaints@oho.qld.gov.au
Address: 5/5 Attenborough Boulevard, Pimpama, QLD 4209
Phone: 07 5514 1616
Toll-Free: 13 MY H CITY
Fax: 07 5514 1699
Email: admin@myhealthcity.com.au
Website: www.myhealthcity.com.au
We are committed to providing the highest standard of professional care, with an emphasis on long-term follow-up with the same General Practitioner.
Monday – Friday: 8:00 am – 5:00 pm
Saturday: 8:00 am – 1:00 pm
Sunday: 8:00 am – 4:00 pm
Public Holidays: 8:00 am – 1:00 pm
Hours may vary. Please contact us to confirm.
Family General Medicine
Men’s & Women’s Health
Children’s Health
Immunisations & Vaccinations
Women’s Clinics & Antenatal Care
Sexual Health
Skin Checks
Travel Health
Chronic Disease Management
Health Assessments
Mental Health
Minor Surgery & Trauma
Diabetic Care
Asthma Care
Weight Management
Work & Insurance Medicals
Work Cover
…and much more.
On-site Pathology (4cyte)
Pharmacy
South Coast Radiology
Podiatrist – Natasha Nadon
Dietitian – Chloe Cassidy
Diabetes Educator – Debra Singh
Psychologists – Eyup Ertugrul Kose & Kyrillos Morkos-Eid
Walk-in appointments are welcome. If fully booked, non-urgent patients will be scheduled at the earliest available time.
Call: 07 5514 1616 or 1300 My H City (Toll-Free)
Book Online: https://myhealthcity.com.au
Our practice uses a reminder and recall system for follow-up appointments (e.g., pap smears, vaccinations, health checks). All patients must return for test results.
Mixed Billing Practice
Bulk Billing available for eligible patients (Medicare, Centrelink, DVA Gold Card, ATSI, care plans, immunisations)
Telehealth available for existing patients (conditions apply)
Payment required at the completion of consultation
Other Fees:
Phone Consults – $40
MTP (Dr Ashraf) – $500
Iron Infusion – $175
Venesection – $175
Ingrown Toenail Removal – $100
Skin Check – $60
Laceration Repairs – $100
Implanon Removal & Insertion – $150
Ear Microsuction – $80
Ear Syringing – $60
Commercial Drivers Licence – $220
For a complete list, please ask reception.
Please provide at least one-hour notice to allow your appointment to be offered to other patients.
For urgent medical issues, inform reception immediately. We appreciate your understanding regarding other waiting patients.
Phone interruptions to doctors are reserved for emergencies.
Messages can be left with reception for follow-up.
Pathology and Radiology results are not given over the phone unless pre-arranged.
Email: admin@myhealthcity.com.au
Emails will be forwarded to the relevant doctor or staff member, with responses provided promptly.
Please make an appointment with your doctor for repeat prescriptions.
** We also bulk bill Aboriginal and Torres Strait Islander patients.
